Skip to content
Ahenfie Royal Group of Companies Limited — Ahenfie Royal Depot

Return & Refund Policy

When you can return an item, how to do it, and how refunds are paid.

This is a starting draft. It was written to give the website a working policy from day one. Ahenfie Royal Group of Companies Limited must have it reviewed and approved — and every [PLACEHOLDER] below replaced with real company details — before the site goes live.

The short version

If we sent the wrong item, or it arrived damaged or faulty, we will put it right. If you simply changed your mind, we will do what we reasonably can, but some building materials cannot be taken back once they have left us.

What can be returned

  • Items still in their original, unopened and undamaged packaging.
  • Items that are unused and in a resaleable condition.
  • Anything we supplied in error, or that arrived damaged or faulty.

What cannot be returned

  • Cement and other materials that have been opened, wetted or exposed.
  • Bulk aggregates already tipped — sand, chippings, stones and similar.
  • Blocks that have been laid, cut or handled on site.
  • Items made, cut or ordered to your specification.
  • Anything that has been installed or used.

Time limits

Tell us about damage, shortages or an incorrect delivery within 48 hours of receiving the goods. Other returns should be raised within 7 days of delivery or collection. Manufacturer warranties, where they apply, run for longer and are handled separately.

How to start a return

  1. Contact us on [COMPANY PHONE] or at [COMPANY EMAIL] with your order number.
  2. Describe the problem and send photographs where you can.
  3. We will confirm whether to return the goods to the depot or arrange collection.

Please do not send anything back before we have agreed it.

Costs

Where the fault is ours, we cover the cost of collection or replacement. Where you have changed your mind, the cost of returning the goods is yours, and a handling charge may apply to cover transport and restocking. Any charge is confirmed to you before the return goes ahead.

Refunds

Once the goods are back with us and checked, we refund by the method you paid with — Mobile Money to the number that paid, card refunds to the card, bank transfer to the account. Please allow a few working days for your bank or network to process it. Delivery fees are refunded only where the fault was ours.

Order cancellations

An order can be cancelled while it is still pending or confirmed and has not been paid for, either from your account or by calling us. Once an order has been dispatched it is treated as a return.

Your legal rights

This policy sits alongside your rights under Ghanaian law. It does not replace them.

Last updated 28 August 2026.