Privacy Policy

This is a starting draft. It was written to give the website a working policy from day one. Ahenfie Royal Group of Companies Limited must have it reviewed and approved — and every [PLACEHOLDER] below replaced with real company details — before the site goes live.

Who we are

This website is operated by Ahenfie Royal Group of Companies Limited, trading as Ahenfie Royal Depot, of [COMPANY ADDRESS], Ghana. If you have any question about this policy or about the information we hold on you, write to [COMPANY EMAIL] or call [COMPANY PHONE].

What we collect

We only collect what we need in order to serve you:

• Contact details — your name, telephone number, email address and delivery address, when you place an order, request a quotation, make a property enquiry or send us a message.
• Order information — what you bought, what you paid, where it was delivered and the status of the order.
• Account information — if you create an account, your saved addresses and your order history.
• Technical information — your IP address and browser type, recorded with form submissions to help us deal with spam and abuse.

We do not store your card or Mobile Money credentials. Payments are handled by our payment provider, who is responsible for that information.

Why we use it

• To take, prepare, deliver and support your order.
• To answer your enquiries and prepare quotations.
• To keep the records a business is required to keep.
• To send you our newsletter, but only if you asked for it.

We do not sell your personal information to anybody.

Who we share it with

We share only what is necessary, and only with:

• Our delivery drivers and transport partners, so your order can reach you.
• Our payment provider, so your payment can be processed.
• Our hosting and email providers, who keep the site and its messages running.
• Anyone we are legally required to share it with.

How long we keep it

Order and payment records are kept for as long as the law requires. Enquiries and quotations are kept while they are useful to you and to us. You can ask us to delete anything we are not obliged to keep.

Your rights

You may ask us to show you the information we hold about you, correct anything that is wrong, delete what we no longer need, or stop sending you marketing. Write to [COMPANY EMAIL] and we will respond. Every newsletter also carries an unsubscribe link.

Cookies

This site uses cookies to keep you signed in, to remember what is in your basket, and to protect forms against abuse. Your browser can block cookies, but the basket and checkout will not work properly without them.

Security

We protect your information with the technical and organisational measures you would expect, but no website can promise perfect security. Please choose a strong password and do not share it.

Changes

If we change this policy we will update the date below. Please check back occasionally.